PROFESSIONAL SUMMARY

Ambitious professional with strong ability to build relationships and drive client satisfaction through articulate communication and proactive approach which results in elevated sales and meeting of goals. Demonstrates leadership and passion for delivering outstanding service, ensuring clients' needs are met with exceptional attention to detail.

EXPERIENCE

Client Associate 

Wells Fargo Advisors , Cincinnati , OH

  • Performed data entry for customer orders accurately and efficiently.

  • Assisted senior staff members in developing strategies for addressing customer concerns.

  • Collaborated with internal teams on projects such as account opening, product launches, marketing campaigns.

  • Participated in team meetings to discuss current projects, client feedback.

  • Resolved client issues quickly and professionally, escalating as needed.

  • Maintained accurate records of client accounts and transactions.

  • Provided excellent customer service to clients, responding promptly and effectively to their inquiries.

  • Developed strong relationships with clients through proactive communication and follow-up.

  • Drafted correspondence for both internal and external stakeholders.

Freelance Makeup Artist 

Nordstrom, Dillards and Saks Fifth Avenue , Cincinnati , OH

  • Created custom looks based on client requests and preferences while also providing advice on which colors and styles would be most flattering.

  • Taught makeup applications to clients and suggested skincare routines.

  • Managed time effectively in order to complete multiple tasks simultaneously without compromising quality of work.

  • Offered detailed advice on makeup application and techniques.

  • Helped reach sales goals for events and the brand working with.

  • Freelanced with several different cosmetic brands including but not limited to NARS, Chanel, Laura Mercier and Shu Umera.

Nutraceutical Sales

Alliance Institute for Integrative Medicine , Kenwood, OH

  • Identified opportunities for improving the scalability of existing systems and processes.

  • Researched industry best practices related to scaling techniques and technologies.

  • Communicated with patients about various supplements the doctors at the facility suggested and what the product does for them.

  • Provided product education to doctors and staff to best support the patients.

  • Increased sales significantly with the introduction of my position and management

  • Also built a brand for the retail store which included customer friendly products, gifts and materials other than supplements.

  • Started with business reaching $3k in monthly sales, after approximately two years of building the business reached sales as high as $60k monthly.

SKILLS

  • Performance tracking

  • Teamwork and collaboration

  • Customer service

  • Multitasking

  • Problem-solving

  • Excellent communication

  • Reliability

  • Adaptability and flexibility

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